Alternative Futures Group in Lancaster described as ‘good’ by CQC

Our Lancaster Service for people with complex needs including physical and sensory disabilities, mental health needs and dementia has been described as “good” by inspectors.

An announced inspection of the AFG Lancaster Branch Office, was carried out by the Care Quality Commission (CQC) on April 21 and 22. This was the services first inspection since it registered with the Care Quality Commission (CQC) in December 2013.

The service aims to equip people with the essential skills needed to stay living independently in their home of choice for as long as possible and lead a full and active life.

Support is provided in a variety of settings, including individual homes or flats, shared housing/accommodation, extra care schemes and individual outreach/floating support services. The support can be for just a few hours each week or 24 hours a day.

The service provides support to 159 people in supported living accommodation across Lancashire.

Inspectors visited three houses where people were being supported by the service and found staff had a good relationship with the people in their care.

The report said: “The provider had robust systems in place to protect people from harm – people we spoke with told us they felt safe and their rights and dignity were respected”

The report also found that the registered manager had systems in place to record safeguarding concerns, accidents and incidents and take necessary actions as required. Recruitment procedures were found to be safe with all appropriate checks undertaken before new staff could commence their employment. Staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs. Staff knew the people they were supporting and provided a personalised service.

Care plans were in place detailing how people wished to be supported and people were involved in making decisions about their care.

You can read the report from the CQC in full here.