Treatment and Recovery Centre described as having “Outstanding” levels of Care by CQC

Oak Lodge Treatment and Recovery Centre in Bolton, is an independent hospital run by Alternative Futures Group (AFG), providing 12 rehabilitation beds for men and women with enduring mental illness and has recently been described overall as “Good” by a CQC inspection and has been found to have “Outstanding” levels of care.

An announced inspection of the AFG Independent Hospital, was carried out by the Care Quality Commission (CQC) in November 2015.

The service aims to support people with enduring mental illness on a recovery journey and to help lead a full and active life.

Inspectors spoke with patients at Oak Lodge who all spoke positively and were happy about the service and felt that staff were supportive.

The report said: “Staff had a clear recovery focus to support patients to recover from mental health problems”

The report also found that with regards to Care, there was an outstanding level of service “Feedback from patients and carers was continually positive about how staff treated them. Patients and carers gave us excellent feedback during our inspection.”

The report also found that the registered manager had systems in place to record safeguarding concerns, accidents and incidents and take necessary actions as required. Staff received regular training and were knowledgeable about their roles and responsibilities. Staff knew the people they were supporting and provided a personalised service with care plans in place detailing how people wished to be supported and people were involved in making decisions about their care.

“Patients emotional and social needs were valued by staff who worked with patients to identify what these needs were. Staff supported patients to be involved in meaningful activities which helped patients become involved within the wider community of Greater Manchester.”

“We also spoke with a range of stakeholders who spoke positively about Oak Lodge. A consultant psychiatrist described Oak Lodge as very patient focused and said the service was ‘pro service user’. A social worker said that staff at Oak Lodge worked with patients in order to ‘better understand their needs’. A commissioner told us that the culture at Oak Lodge was ‘… responsive to patients and their needs’. Therefore, comments were universally positive from a range of people on Oak Lodge’s patient focused and caring approach.”

The full report can be found here